System Announcements

Our newest feature - InContext Editing - is now available in the Administration area and ready for use. It's a next generation tool that gives business owners greater control over their websites. You can now make changes more easily without compromising the overall design of your website. Some of the main benefits include:

• The ability to set editable regions within any web page to limit scope of change and preserve design quality
• Content editing is more intuitive - you edit "InContext" on the page rather than having an editor pop-up as was the case with Sitewalk
• The new InContext content editor is much more robust compared with the Sitewalk text editor

Please note that InContext Editing will be in Beta for the next 12 weeks during which Sitewalk will continue to remain available. When the Beta period ends, Sitewalk will reach end-of-life and will be removed from the Administration area. During the Beta period for InContext Editing we will continue to make small improvements.

To learn more and get started, click on Website->InContext Editing link.

If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.

We've released a new management interface inside the Administration area for your 301 Redirects. Previously you could only manage these using an import tool. Now you can see a list of your redirects and easily make changes to these.

To access this new feature click on Website->Web Pages and choose 'Manage URL Redirects' via the Action Box.

As part of our enhancement to Web Apps back in Apr 2009, our Store Locator functionality now has full support for addresses in Brazil, New Zealand, Japan, France and Spain to the system. Click here to learn more about this functionality.

Have you noticed anything new when using FTP? To date you were able to update web pages and other assets such as images, scripts, css files and so forth. Now you'll notice the addition of 2 new folders called Templates and Layouts. Using FTP you can now add, update or delete Site-Wide templates. You can also download and make changes to any of your module layouts.

To see these changes simply connect to your website using FTP and look out for these 2 new folders.

We've just released a new 'My Accounts' page in the Administration area. You can now view a list of past invoices for your site, email them to yourself, update credit card details and more. Please note in some circumstances this information is not available and you will need to contact your system administrator.

To access this page click on Home->My Accounts.

We've recently added the WebPay Payment Gateway. To learn more about the list of available gateways please click here. You can use this gateway by going to eCommerce->Payment Gateways.

Please note that gift vouchers will no longer be reported as revenue at the time of issue to help site owners comply with tax/audit rules.  Income derived from gift voucher sales will only be reported at the time of redemption.

From all of us here we wish you happy holidays and a prosperous and successful 2010!

We've recently added capabilities to our SagePay integration to allow secure recurring billing otherwise known as Continuous Authority transactions with Mastercard and Visa cards. Customers in the UK will benefit from this if using one of the following banks:

• Lloyds TSB Cardnet
• Barclaycard Merchant Services
• Bank of Scotland
• HSBC
• Streamline
• Elavon (Bank of Ireland & Alliance and Leicester Merchant Acquirer)
• Allied Irish Bank

This is a security feature which ensures that payments using certain credit and debit cards are authenticated by the cardholder's bank at the time of the transaction - read more at the Paypal website. Online merchants using Paypal 3D will be able to protect themselves from chargebacks and login to Cardinal Commerce to track the transactions customers have made in your online store. Reports offered include authentication activity, payment activity, notification activity and batch activity as well. Track the enrollment status, authentication status and the signature status for each credit card purchase made.

If your gateway is PayPal Websites Payments Pro and your site is based on UK then this applies to you. You MUST have an account with Cardinal before January 21st if you want to be able to process Maestro cards on your site.

This has been a popular request where customers have wanted to update the from name and email address of all their system emails in bulk. System emails are any email that are sent to the visitors of your website based on the actions that they take, e.g. an auto responder after they submit a form, or when they use the lost password option for a secure zone. When you use this feature you will bulk update the from name/email for:

• System Emails
• Webform Auto Responders
• Booking Auto Responders
• Campaign List Auto Responders
• Web Apps Auto Responders

This feature is now available via Admin->System Emails.